Terms and conditions of use

1.GENERALLY

Using this website presupposes unconditional agreement with the following terms of use, which apply to all content contained on it. Therefore, the visitor / user shall carefully read these terms before using the services of the website and if they do not agree, they shall not use the services and their content. The visitor / user is kindly requested to check the content of the terms for possible changes.

2. INTELLECTUAL PROPERTY

Copyright and Trademark: All website design, text, graphics, option and settings, are property of the company and is therefore regarded as company’s Intellectual Property. All rights reserved, any text or image bearing company’s symbols are trademarks or registered trademarks and are used herein with permission by their respective owners.

3. PERSONAL DATA PROTECTION

You can see how we manage your information in the Declaration of Personal Data Protection. Usage of electronic pages and services of the company presupposes your unconditional agreement with the terms written on it.

4. SECURITY

The website uses the SSL protocol, for secure online trading. Your personal information i.e your credit card number, your name and address, is all encrypted  so that it can not be read or altered when transported through the Internet.  SSL (Secure Sockets Layer) is currently the global standard on the internet for network certification, websites for network users and data encryption among network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the shipping software and to be decrypted by acceptance software, thus protecting personal information during its transport. In addition, all information provided are sent via SSL protocol and are protected by one mechanism that automatically verifies whether the data has changed during transport. This online store accepts the VISA, Mastercard and Maestro credit cards. Your transactions in our online store are protected by modern security systems (RSA 2048-SHA256 / TLS 1.2 with AES-256 +Forward Secrecy with modern browsers) which guarantee a secure trading environment.

5. AVAILABLE PRODUCTS - AVAILABILITY -PRODUCT DETAILS

Product availability, specifics, prices and stock are available on website and are accessible to all. Users can look for more information about each product by clicking on the product icon. The company guarantees timely informing customers about availability or not of the products. The company pays all possible efforts to provide all required information regarding the  products (features, prices, etc.).
However, in order to limit any mistakes, we recommend that before completing  your purchase, you contact us in cases where prices or any other product feature is out of the ordinary. At the prices listed in the relevant catalogs  24 % VAT is included under each product, while the website reserves the right to adjust prices without having to inform the consumers.

6. PRODUCT ORDERING AND CONSUMER PROTECTION

Orders through the online store are concluding distance selling contracts, which are governed by the legislative framework of Law 2251/1994 (as in force today) of the amendments mentioned in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003) and in the Government Gazette decision 31619 969 / 22.3.2017. The user has the right to place a valid order on the website, if it is legally competent observing the provisions of the Greek Civil Code (if any must have reached the age of eighteen and is not in a court of law support for the conclusion of a sales contract). Orders can also be placed by legal representatives and legal entities. The company reserves the right to demand the return of any supervisor or guardian orders to be made by legally incompetent people.

7. WITHDRAWAL / RETURN

You have the right to return the entire order or part of it without having to tell us the reason for which you wish to return the products, within within 14 calendar days from the date of pick up. In this case, you are only charged with the direct return cost of products. In case the reason for your return relates to company mistake, the company undertakes to bear the cost of returning the product, provided that the return has been made by the greek shipping company ACS. To exercise the right of withdrawal, you have an obligation to fill in and send the special return form that is available on the website. You shall send the product in perfect condition in which you received it, within its packaging which must be intact. Please also confirm that the special markings on the product have not been removed. In addition, please also include the retail receipt at the same time as submitting the withdrawal statement contained in the "return form". The return will be accepted only if shipped by courier and only with the approval of the company. In case of order return, refund will be fulfilled accordingly, on the the way you chose to pay for your order and on the other hand the method of return. Your refund will be held within 10 working days from the date we receive the products. In case the reason for your return is originating in company mistake, the company undertakes sending a courier to pick up the specific order in an address dictated by you. Returning cost will burden the company. In case a consumer wants to return their order, and there is no preexisting  company mistake, then the shipping costs burden the consumer. From the date of pick up of the product(s), the company shall receive it within 2-3 working days for returns within Greece shipped via the partner courier (ACS). In case you choose other means of shipment, we can not provide any guarantee for the delivery times of the returned products. In in case you choose Greek public post office, we will not be to pick up your return. Once, we receive the product, we will process your request immediately and will inform you by e-mail on how to process it. After the return, and if it is approved by the Company, the customer will be reimbursed in full amount either by corresponding deposit in their bank account, which he has filled in at the return form necessarily accompanying the returned goods, or otherwise in accordance with the above.


In case of return, the address to which the products should be sent is:
ANTONIA KNTHAKI
KYDONIAS 27 STR
CHANIA, CRETE
73100
+302821506559

The company wishing to offer the best possible service gives consumers the right to submit any complaint via e-mail in the following adress: boutiqueblue17@gmail.com

DISPUTES

Force majeure: If for reasons of force majeure (i.e extreme weather conditions, strikes, etc.) it is not possible to deliver the products within the predetermined time we will inform you via e-mail, so you can inform us if you wish, under these conditions, the completion of your order. The company bears no responsibility for any situation beyond its own fault and will do everything humanly possible for your best service.
In case you have placed an online order and upon receiving it you find that some product is missing from the total order, please contact us within 2 working days, so we can arrange all the required details. Afterwards, we will send you the missing products without any extra charge.
Modification of the present terms: The site reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.
In case of goods ordered but not received (and if an unreasonably long period of time has passed since the placement of the order), please contact a representative of the site. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.
According to Directive 2013/11 / EC, which was incorporated in the Greek legislation with JM 70330/2015, and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8) there is a  possibility of electronic resolution of consumer disputes with the procedure Alternative Dispute Resolution throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website webgate.ec.europa.eu for out-of-court settlement difference.

 

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